Refund policy

Effective Date: 9/25/2025

Thank you for shopping at our store. Please read this policy carefully. This is the Return and Refund Policy of our store.

Digital products

We issue refunds for digital products within 14 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days.
You have the receipt or proof of purchase.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

No Returns on Downloaded Items

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued once a product has been downloaded due to the nature of our products being digital.

Changes to our Return and Refund Policy

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: cutebroidery@gmail.com
By visiting this page on our website: https://cutebroidery.com/pages/contact