Shipping policy
Effective Date: 9/12/2024
Welcome to CuteBroidery! As our store specializes in digital goods, this shipping policy outlines the delivery process for our digital products, such as cross stitch patterns, embroidery designs, and other downloadable content.
General
All orders are processed within a few minutes. Orders are not dependent on weekends or holidays, and are available 24/7.
Delivery Process
Once your order is placed, a confirmation email will be sent to you from cutebroidery@gmail.com This will include details of the purchase and a link to download the digital product.
If you did not receive the letter, check the junk mail. If you still haven't received the email, email us at cutebroidery@gmail.com
Delivery Timing
- Most digital products are delivered instantly after payment confirmation.
- In some cases, delivery may take up to 15-20 minutes, depending on payment processing or system delays.
Shipping Rates & Delivery Estimates
As our products are digital, there are no shipping fees. Your product will be available to download immediately after purchase.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email from cutebroidery@gmail.com once your order is available, containing your download link.
Customs, Duties and Taxes
www.cutebroidery.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, as our products are digital, there typically are no such fees.
Damages
www.cutebroidery.com is not liable for any products damaged or lost during download. If there is an issue with the product itself, please contact us directly.
Contact Us
For any questions about our Shipping Policy, please contact us at cutebroidery@gmail.com